Why I cannot move Missing Orders into the route plan?

Why I cannot move Missing Orders into the route plan?

Case: After optimizing the route, a order is missed due to "Out of vehicle's working hour". However, when moving that missing order into the route plan, the system pop-up a warning of invalid Latitide or Longitude and inhibit this action.

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Reason: The system cannot detect the customer's location due to wrong or non-existent coordinate.

Solution: Follow these steps below to fix the wrong or non-existent coordinate and move missing order into the route plan:

  • Step 1: On the [Map View], check the missing order's information and copy the customer code of the order.
  • Step 2: Go to module [Partners] and select tab [Customers]. Then paste the copied customer code into the search bar. Once you find out that customer in the customer list, please select the [Edit] button to edit the Customer's information.
  • Step 3: Replace by the right coordinate and click [Save].
  • Step 4: Go to [Transportation] and select [Map View]. Then, move your missing orders into the route plan.



To optimize the route successfully, the customer's Coordinate must be input in the right format which is a pair of decimal number lying in the range between -90 and 90. If you don't know how to get the exact Location Coordinate, please read more here.

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