How to retrieve password?

To retrieve password on Mobile App, please following these instructions:

1. Log into Home Screen on Mobile App.

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2. Select [Forgot Password] below the [Sign in] button.

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3. Enter your [Username], then click [Email me a recovery link].

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4. The recovery email will be sent to your email including a 6-digit code.

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5. Enter your code and then click [Change Password]

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6. Reset the password by entering [New Password] twice to confirm, then press [Change Password].

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7. The system will send a pop-up notification after retrieving the password successfully.

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Notice

In case you cannot access to the Mobile App or forget the Email Address which is used to retrieve password, please contact your Administrator for support.


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