Split Delivery (Automatic)

Over-capacity Scenarios

During the Route Plan Optimization Process, there are two scenarios which will lead to Over-capacity - The situation in which the weight and/or volume of the Orders that the system is trying to assign to a vehicle exceed that vehicle's weight and/or volume capacity
Scenario 1. A Customer places multiple Orders. Each Order's weight and volume doesn't exceed the weight/volume capacity of the vehicles but the total weight/volume of the Orders exceeds the weight/volume capacity of the active vehicles
Scenario 2. A Customer places only one Order. The Order's weight/volume exceeds the weight/volume capacity of the active vehicles
In both scenarios, by default, that Customer's Order(s) can not be assigned to a single vehicle, the system will therefore treat that Customer's Order(s) as Unplanned (Missing) Orders
This article will present a solution that can help you automatically split the over-capacity Order(s) of a Customer into smaller Orders to fit the capacity of the vehicles

Navigate to Organizations > Organizations tab
Click Edit of the Branch
On the Update Organization form, navigate to More Configurations > Algorithm sub-tab
Tick the Split Delivery checkbox
The Split Delivery Configuration has been enabled. From now on, on each Route Plan Optimization attempt, the system will compare the total Weight/Volume of all Orders placed by a Customer against the weight/volume capacity of all active vehicles from the same Depot that directly manages that Customer, regardless of whether those active vehicles have been assigned Delivery Routes or not

In addition to that, upon checking the Split Delivery checkbox, several sub-configurations will appear below:

If you enable this sub-configuration, then asides the active vehicles, the system will also take the inactive vehicles of the managing Depot into comparison

During the Route Plan Optimization process, the system will compare the weight and volume of the Orders against the weight and volume capacity of the active vehicles. Two splitting mechanisms will be utilized depending on which over-capacity scenario happens:

This splitting mechanism will be utilized if Scenario 1 happens. The system will assign the Customer's Orders to several vehicles instead of a single vehicle, starting from the vehicle with the highest volume capacity

This splitting mechanism will be utilized if Scenario 2 happens. The system will split the Customer's single Order into several smaller Orders then assign those smaller Orders to several vehicles instead of a single vehicle, starting from the vehicle with the highest volume capacity
If one Order of a Customer is over-capacity compare to both active vehicles and inactive vehicles, then the system will split that Order into some smaller Orders that fit the capacity of the active vehicles and will treat the rest of the original Order as an Unplanned (Missing) Order
Note: The system will only utilize this splitting mechanism for the furthest Stop on a Delivery Route

During the Route Plan Optimization process, the system will compare the weight and volume of the Orders against the weight and volume capacity of both the active and inactive vehicles
If one Order of a Customer is over-capacity compare to all active vehicles, but is still within the capacity of some of the inactive vehicles, then even if the system can still split that Order into smaller Orders to fit the capacity of the active vehicles, the system will simply treat that Order as an Unplanned (Missing) Order. Here you can simply switch the inactive vehicle(s) which have enough capacity into the active state and perform the Route Plan Optimization process again
Below is the reason the system will give out when this scenario happens

If one Order of a Customer is over-capacity compare to both active vehicles and inactive vehicles, then the system will split that Order into some smaller Orders that fit the capacity of the active vehicles and will treat the rest of the original Order as an Unplanned (Missing) Order