Why I cannot fetch old orders?
I. Why I cannot fetch completed orders in the past?
Case: The Fulfillment status of order SO-210720-001 was "Fulfilled" which means that this order was delivered successfully on 20/07/2021. As tomorrow has an alike order, you want to fetch order SO-210720-001 from 20/07 to 21/07.
![Fcomplete1.png 1920](https://files.readme.io/1055fa8-Fcomplete1.png)
- Nevertheless, when you use [Get Old Order] function to get past order, there is no option for Completed orders.
![Fcomplete2.png 1920](https://files.readme.io/6849f72-Fcomplete2.png)
Reason: The system does not allow to fetch completed orders in the past due to an impact on Abivin's reports.
Solution: In this situation, if you want to create an alike order as order SO-210720-001, please create new order with the same inputs but different order code via Web form or Excel file. Please read more here to know how to create a new order.
II. Why I cannot fetch Not-Fulfilled orders in the past?
Case: Regarding the image below, as the Fulfillment status of the order SO-210720-001 on 20/07/2021 was "Not Fulfilled", you want to fetch this order to 21/07/2021 to re-deliver.
![1.png 1920](https://files.readme.io/40fb708-1.png)
- Nevertheless, when you use [Get Old Order] function to get past order, there is no option for Not fulfilled orders.
![2.png 1920](https://files.readme.io/7e4689e-2.png)
Reason: The system does not allow to fetch Not fulfilled Orders in the past due to an impact on Abivin's reports.
Solution: Please choose the two following options to cope with the case:
- Create new order with the same inputs but different order code via Web form or Excel file. Please read more here to know how to create a new order.
- Notice the driver to submit "Not Complete" and select reasons in the Mobile App.
![3.jpg 1125](https://files.readme.io/1f75858-3.jpg)
The Order's Fulfillment Status will then change to "Unfulfilled" and will be allowed to fetch to the day after using [Get Old Order].
![4.png 1920](https://files.readme.io/c720cd8-4.png)
Notice
Updated over 2 years ago