Why I cannot fetch old orders?

I. Why I cannot fetch completed orders in the past?

Case: The Fulfillment status of order SO-210720-001 was "Fulfilled" which means that this order was delivered successfully on 20/07/2021. As tomorrow has an alike order, you want to fetch order SO-210720-001 from 20/07 to 21/07.

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  • Nevertheless, when you use [Get Old Order] function to get past order, there is no option for Completed orders.
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Reason: The system does not allow to fetch completed orders in the past due to an impact on Abivin's reports.

Solution: In this situation, if you want to create an alike order as order SO-210720-001, please create new order with the same inputs but different order code via Web form or Excel file. Please read more here to know how to create a new order.

II. Why I cannot fetch Not-Fulfilled orders in the past?

Case: Regarding the image below, as the Fulfillment status of the order SO-210720-001 on 20/07/2021 was "Not Fulfilled", you want to fetch this order to 21/07/2021 to re-deliver.

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  • Nevertheless, when you use [Get Old Order] function to get past order, there is no option for Not fulfilled orders.
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Reason: The system does not allow to fetch Not fulfilled Orders in the past due to an impact on Abivin's reports.

Solution: Please choose the two following options to cope with the case:

  1. Create new order with the same inputs but different order code via Web form or Excel file. Please read more here to know how to create a new order.
  2. Notice the driver to submit "Not Complete" and select reasons in the Mobile App.
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The Order's Fulfillment Status will then change to "Unfulfilled" and will be allowed to fetch to the day after using [Get Old Order].

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Notice

  • In order to know more about the [Fetch Old Order] function, please find more information here.
  • If you are not clear about the "Fulfillment Status", please read more here to understand the how this status runs.