Delivery App - General Instruction

Install Abivin vRoute Mobile app

You can download Abivin vRoute v3.0 mobile app for iOS from this link: Abivin vRoute for iOS

You can download Abivin vRoute v3.0 mobile app for Android from this link: Abivin vRoute for Android

After you have successfully installed the Abivin vRoute Mobile app, the app icon will appear on the screen. To open the app, tap on its icon

After tapping on the app icon, the Sign In screen will appear. You have to enter the Username and Password provided by the administrator, then tap on Sign In button

This is an easy, timesaving way to log in to your account, using only your fingerprint
To log in with your fingerprint, first you will have to enable that feature
Log in with your Username and Password as described above
Access the setting section (Tutorial can be seen here)
Scroll down the Settings screen, then tap on the toggle icon under the text Fingerprint

A form that reads Enter your current password will pop out. You will need to input your current password, then tap on Done

After you have successfully input your password, that icon will change to , that means this feature has been enabled

Now you can log in to your account by tapping on the fingerprint icon on the log in screen. Then, tap your fingerprint on the home button of your mobile device, the same as when you unlock your device screen

After you have logged in to your account, you can access the settings of the app by tapping on the User icon on the top right of the screen, then tap on Settings text

Input your current password into the Current password field, then input your new password into the New password and Verify password fields
As you type the new password, the Mobile app will perform checking to measure your password strength according to our Password rules. Your new password will only be accepted once all the criteria have been met
After your new password has passed the criteria, tap on the blue Change Password button

A pop up will display, announcing that you have successfully changed your password to a new, strong password. At the same time, you will be logged out of your account. You will have to log in again using the recently created strong password

As we periodically roll out the Strong password feature to our clients, users on Mobile app who still use weak passwords will not be able to perform anything unless they change their passwords to stronger ones
The Mobile app will immediately navigate to the Change password screen after logging in
The process to change weak password to strong password is similar as above

A strong password will help your organization protect privacy, prevent cyber attacks and data theft. Therefore, we have employed a rigorous set of rules to ensure threats are as minimal as possible
A strong password is one that complies with the following rules
Rule #1. Contains uppercase letters
Rule #2. Contains lowercase letters
Rule #3. Contains numbers
Rule #4. Contains at least one special characters (Characters that are not numbers and letters, including ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ " and spaces)
Rule #5. Is at least eight characters long
As you input the password, the checklist below will help you see what rules you have met. Rules that have been met will have the corresponding icon turn from gray to green

In case you forgot your password, on the login screen, you can tap on the Forgot password text below the Sign In button. You will be navigated to the Forgot password screen

Type your Username into the Username field, then tap on the blue Email me a recovery link button
You will be navigated to the Recover Password screen. At the same time Abivin vRoute will automatically send an instruction email to your email address. In the email, you will see a Verify Code
In case you haven't received the instruction email, tap on Resend Email text

Type that code into the Verify Code field, then tap on the blue Change Password button

You will be navigated to the Recover Password screen. Here you can input the new password. The process to create a new password is similar to how you change password above

To get real time support from our Customer Service department, please follow the steps below
Tap on your user icon on the top right of the screen, then tap on the orange conversation icon at the bottom of the panel

You will be directed to the Conversations screen. Tap on on the appropriate language (We currently have two channels in English and Vietnamese)

Begin the conversation by inputting your query in the field with the text Type a message. After you have finished the query, tap on the icon to send your query. Our Customer Service department will get in touch with you shortly
If you want to attach a picture to describe your query more thoroughly, tap on the paperclip icon . You can take a picture or upload a picture from your mobile device