Why I cannot upload the Order file to the Website?

Below are some common circumstances explained why you cannot upload the Order file to the Website.

1. Duplication Order Code.

  • After uploading the Order file, the system displays a notification of [Invalid Upload Data] stated that Order Code is duplicated.
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Solution: Go back to your Order file, modify the duplicated order and re-upload the file to the Website.

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2. Duplication Order Code with different Partner Code.

  • After uploading the Order file, the system displays a notification of [Invalid Upload Data] stated that Order Code is duplicated with different Partner Code.
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Solution: Go back to your Order file, modify the duplicated orders and re-upload the file to the Website.

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3. Order has Non-Existed Product Code.

  • After uploading the Order file, the system displays a notification of [Invalid Upload Data] stated Non-Existed Product Codes.
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  • Go to Products and Check the Product Codes by comparing Product Codes in the Website with those in your file.
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Solution: Modify the Product Codes column in your file by adding existed products or deleting non-existed products. Then re-upload the Order file to the Website.

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Notice

If you want to add Non-existed products to the Order file, please remember to create new products via Web Form or Excel File in module [Products] beforehand. If you don't know How to create new products, please find more information here.


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