Online Support System

For online support, customers can choose one of the following methods:

I. Abivin Helpdesk

Click on this link: https://abivin.freshdesk.com/support/home
Step 1: Log into Abivin Helpdesk.
There are 2 ways to Login:

Option 1: Log in via your Facebook or Google account.

960960

Option 2: If you do not have a Facebook or Google account, click the [Sign up] icon on the right of the screen. Complete the form and click [Register].

960960

After successful registration, you can log in the system by clicking the [Login] button on the right of the screen. Complete the form and press [Login].

960960

Step 2: After successfully logging in, click on the [New Support Ticket] icon to create a ticket.

960960

Step 3: Enter all information with (*)

960960

Step 3.1: Enter your email address in the [Requester] section.

Step 3.2: Enter the title of your issue in the [Subject] section.
Example: Title: "Can't optimize the route"

Step 3.3: Specify description of the problem in the [Description] section.
A detailed description will help us to figure out what the problem is easier.

Note: You should attach the Screenshot of the problem or error.

Step 4: After filling in all information, click [Submit] button.

960960

Step 5: The system will display Ticket after it has been successfully created.
Customer support department will receive and respond as soon as possible.

960960

II. Abivin Chat Support

Step 1: Log in to Abivin vRoute account and go to the icon on the bottom left corner of the screen as follows:

25182518

Step 2: Click on the icon and on the screen will display the following contents:

24322432

Step 3: Click language: [Tiếng Việt] or [English]

25042504

Step 4: Describe the content of the problem then press [Enter] to send the message.

25242524

III. Call Abivin Help Center

Call the number (+84) 2462 767 159, inform switchboard operator with the details of the incident notice during the working time from 8:30 to 18:00.
Customer support department will receive questions and confirm answers.

Notice:

Customers can check out FAQs to find answers to any common questions they have.

704704

Or Customers can also actively read the user guide or search for common issues when using the software at: https://docs.abivin.com/
Type the search term and press [Enter].

960960

Above are some methods to help customer raise issue while using the system. After receiving the customer's request, Customer Support Department will respond based on Abivin vRoute Service Level Agreement.


Did this page help you?